Telephone in English: How to NOT be rude on the phone

Are you being rude when you use the phone in English? It's not your intention, but watch this lesson to be sure! ***Become fluent in real American English, with my free pronunciation & comprehension exercises: HERE'S WHAT YOU'LL LEARN: Sometimes it's polite to make small talk on the phone, but sometimes it's not. How do you know? If the other person says they are busy or sounds rushed, ask "Do you want me to call at a later time?" If the other person makes small talk, it's polite to respond in kind. Ask politely for things. Don't say "I want some information about your products." Instead, it's more polite to say “I'd like some information about your products, please.” Pay special attention to your intonation (examples in the video) If you don't understand, don't say "What?" It's more polite to say “Sorry, say that again please?” “Say that one more time, please.” “Sorry, I didn’t catch the part about ….” WHAT ABOUT YOU? What’s the hardest thing about using the phone in English for you? There’s no shame in this. The phone in a foreign language is scary!